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▣Neo Analog Lab
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●Index
  1. 01Information we collect
  2. 02How we use your data
  3. 03Points program
  4. 04Payment data
  5. 05Third-party sharing
  6. 06Cookies and measurement
  7. 07Data retention
  8. 08Security
  9. 09Your rights
  10. 10Changes to this policy
  11. 11Contact

Privacy

Privacy policy

§01Information we collect

We collect only the information necessary to process orders, ship products, reserve stock, connect with payment services, and provide customer support: name, shipping address, email address, phone number, order contents (items, quantities, amounts), and order history. All information is provided directly by you; we do not automatically harvest data.

§02How we use your data

Collected information is used exclusively for: (1) fulfilling orders and arranging delivery, (2) processing payments via Stripe, (3) sending order confirmations, shipping updates, and support replies, (4) inventory management and fulfillment efficiency, (5) retaining records as required by law. We never use your information for unsolicited marketing.

§03Points program

The points program uses the email address from your orders as your member ID and stores your points earn/redemption history. When you check your balance, we send a sign-in verification link to the email address you enter. Points records are retained for a period after program use ends, for fraud prevention and accounting purposes. See the points program terms for details.

§04Payment data

Payments are processed through Stripe Checkout. Card numbers, CVC codes, and all sensitive payment details are handled and stored by Stripe directly — they are never stored on our servers. See Stripe's privacy policy at https://stripe.com/privacy.

§05Third-party sharing

We do not share your information with third parties except: (1) providing shipping details to the delivery carrier (limited to what is needed for fulfillment), (2) when disclosure is required by law, (3) with your explicit consent. We never sell or rent user data.

§06Cookies and measurement

This site uses Google Analytics and the OpenAI Ads Measurement Pixel to measure public storefront usage and conversions attributed to ads. You can allow or reject measurement through the consent banner shown on your first visit; your choice is stored in browser local storage. When you consent, OpenAI Ads may use first-party measurement cookies and receive page, product, cart, checkout, order, and inquiry events. Order events may include purchase amount, currency, a hashed email address, and opaque ad-attribution references. We do not send raw email addresses to the ad measurement service. Minimal functional cookies used for language preference remain active regardless of this choice.

§07Data retention

Order records are retained for the period required by Japanese tax law (7 years in principle). Google Analytics data follows the configured retention period, while OpenAI Ads measurement data is handled under OpenAI's privacy policy and the ad account settings. Information submitted through the contact form is deleted approximately one year after the inquiry is resolved.

§08Security

This site runs on Cloudflare Workers edge infrastructure with all connections encrypted via TLS 1.3. The admin panel is protected by authentication with monitoring for unauthorized access attempts. Stored personal information is accessible only to the site operator.

§09Your rights

You have the right to request access to, correction of, suspension of use of, or deletion of your personal data. Please contact us through the site's contact form. We will verify your identity and respond promptly in accordance with applicable law. Data required for order fulfillment or legal compliance may not be deletable.

§10Changes to this policy

This policy may be updated as needed. Material changes will be announced via a notice on the site. The revised policy takes effect upon publication.

§11Contact

For privacy questions or requests, please reach out via the contact form on this site. The operator will respond directly.

Last updated: 2026-08

README.TXT

Neo Analog Lab — Film / Paper / Darkroom Supply

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How Neo Analog Lab collects, uses, and protects personal information.Neo Analog Lab is an independent retailer. We do not represent ourselves as the official store, official distributor, or authorized partner of KODAK, ILFORD, HARMAN, FUJIFILM, or other manufacturers. Brand names, trademarks, and product names belong to their respective owners.

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Shipping is recalculated before checkout. Stock is held once checkout begins.

🚚 Free shipping: 3+ rolls of 35mm (incl. 3-pack & 5-pack) / 5+ rolls of 120

Measurement consent

Neo Analog Lab uses Google Analytics and OpenAI Ads to understand storefront usage and ad conversions. Choose whether measurement cookies may be used.